Konica Minolta 4750dn Reference Guide

Troubleshooting

1-109

The setting in the saved 
presets are not applied.

Depending on the functions selected for the 
printer, some preset settings are not saved.

Media type error appears.

If a media type, such as “Thick paper”, is 
specified for Tray 1 or Tray 2, a media type 
error appears and the printer stops. Be sure 
to specify a media type supported by Tray 1 
or Tray 2.

The printer stops respond-
ing.

Depending on the operating system, some 
paper size and paper type combinations are 
not permitted. If the job was sent with an 
incorrect combination of settings, the printer 
stops responding. Be sure to print with the 
correct combination of paper size and paper 
type settings.

The printer is not detected 
using Rendezvous/Bon-
jour.

Using PageScope Web Connection, select 
the Enable on the Bonjour page. For details, 
refer to page 7-138.

Checking the version num-
ber of the printer driver and 
PPD file.

„

For Mac OS X 10.4:
Select the printer from Printer Setup Utility, 
and then click Show Info in the Printers 
menu. In the pop-up menu of the Printer 
Info dialog box, select Name & Location.

„

For Mac OS X 10.5:
Select the printer from Print & Fax, and 
then click Options & Supplies. Click Gen-
eral tab.

The dialog box may appear 
unusual when selecting 
other manufacturer printer 
and back to magicolor.

Close the Print dialog box, and then open it 
again.

The custom paper size is 
different from the size that 
was set.

Depending on the operating system, the cus-
tom paper size settings may change slightly 
due to OS round of errors in unit conversion 
(for example, 5.80" may change to 5.79").