LXE hx1 Reference Guide

100 

Problem with Multiple Users 

HX1 Reference Guide 

E-EQ-HX1RG-B 

•  Is the microphone adjusted properly?  It should be two finger widths from the 

mouth, slightly to the side.  The “Talk” label on the microphone should be pointed 
towards the mouth. 

•  Is there condensation or freezing on the microphone foam?  If so, replace the foam 

on the microphone. 

In this case, the problem is most likely with the network backbone or the application server. 

•  Verify the SSID and WEP keys (if used) for the access points match the settings on 

the HX1. 

•  Perform normal diagnostic procedures on the RF network.  Refer to the 

documentation for your network devices. 

•  Please refer to the documentation for your voice application. 

Specific problems with the radio card. 

•  Cisco ACU says “350 Series Radio is Not Associated” – In this case, the SSID is 

incorrect or out of range. 

•  Cisco ACU says “350 Series Radio is Associated”, but does not switch to “350 

Series Radio is Authenticated” – In this case, look for a problem with the AP or the 
RADIUS server. 

•  User is prompted for login credentials when using LEAP or LEAP (WPA) – Cancel 

the dialog box and enter the correct user name, password and domain (if required) in 
the profile properties.  They are not saved when entered in the login prompt screen.