SATO CG412 User Guide
Section 4: Troubleshooting
Page 4-2
CG4 Series Operator Manual
4.1 ERROR SIGNAL TROUBLESHOOTING
The ON LINE (POWER) and ERROR indicators light or flash in different colors and patterns listed below to
alert user that an error has occurred on the printer. [Indicator sequence (as shown from left to right): Off,
alert user that an error has occurred on the printer. [Indicator sequence (as shown from left to right): Off,
Red light, Green light]
Contents
ON LINE
(POWER)
LED
ERROR
LED
Buzzer
Causes
Corrective Actions
Hardware error
FLASH ROM
error
error
Off
Solid red
1 long
beep
sound
1) FLASH ROM read/ write
error.
2) Exceeded the FLASH
ROM write count limits.
1), 2) Board replacement.
Setting
information
(FROM) error
information
(FROM) error
1) FLASH ROM read/write
error.
2) Exceeded the FLASH
ROM write count limits.
1), 2) Board replacement.
Machine
error
error
1) Board defect.
1) Board replacement.
Program error
Incorrect
program
error
program
error
Off
Solid red
—
1) Download did not
complete successfully.
1) Download again.
Communication error
Communica-
tion error by
kit
tion error by
kit
Off
[Red->Off] x
twice
->Red x twice-
>Off
(blinks with
changing inter-
val)
1 long
beep
sound
Error contents may vary
depending on the kit
installed.
depending on the kit
installed.
Buffer over
1) Received the amount of
data exceeding the limit
of receive buffer.
of receive buffer.
2) Wrong protocol.
1) Correct the software on
the host side.
2) Set the correct protocol.
Download error
Download
error
error
Off
Red x 4 times -
>Off
(longest blink
interval)
1 long
beep
sound
1) Downloaded wrong data.
1) Download again.