Xerox 4118 User Guide

If a problem occurs with the WorkCentre 4118 network printing or scanning, this chapter is 
used to identify the steps to solve the problem.

Use the following procedure to identify and solve the problem:

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Resolve any local copier or fax problems first. Perform the corrective action that is 
recommended by the User Guide. Do not attempt to resolve a network problem if the local 
copier and fax functions are not operating correctly.

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Check that the WorkCentre 4118 has power and it is turned on.

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Check that the network cable is connected to the WorkCentre 4118.

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Check that the network cable is connected to the workstation.

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Check that the WorkCentre 4118 print driver is selected at the workstation.

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Check that the software application being used to send print jobs is setup correctly.

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If available within the print driver, select the Print PostScript Error Information option or the 
equivalent. If there are any PostScript errors, the document may not print, but an error 
sheet will print if this option is selected. This error information can be helpful in resolving 
the problem.

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Power off the device, wait 15 seconds then power back on and check for a configuration 
report being printed. 

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If a specific workstation is not printing then reload the device printer drivers on the 
workstation.

 If all else fails, call the local Xerox Welcome Center where a representative will assist in the 
diagnosis and solution of the problem.