Samsung Galaxy S User Guide

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Troubleshooting
123
Troubleshooting
When you turn on your device or while you are 
using the device, it prompts you to enter one of 
the following codes:
Code
Try this to solve the problem:
Password
When the device lock feature is enabled, 
you must enter the password you set for 
the device.
PIN
When using the device for the first time 
or when the PIN requirement is enabled, 
you must enter the PIN supplied with 
the SIM or USIM card. You can disable 
this feature by using the Lock SIM card 
menu.
Code
Try this to solve the problem:
PUK
Your SIM or USIM card is blocked, usually 
as a result of entering your PIN incorrectly 
several times. You must enter the PUK 
supplied by your service provider. 
PIN2
When you access a menu requiring the 
PIN2, you must enter the PIN2 supplied 
with the SIM or USIM card. For details, 
contact your service provider.
Your device displays "Service unavailable" or 
"Network error"
When you are in areas with weak signals or poor 
reception, you may lose reception. Move to another area 
and try again.
You cannot access some options without a subscription. 
Contact your service provider for more details.