Sony Ericsson W760i User Guide

62

Troubleshooting

Troubleshooting

Some problems will require you to call 
your network operator.

For more support go to 
www.sonyericsson.com/support.

Common questions

Master reset 
If you select 

, the 

changes that you have made to settings 
will be deleted.

If you select 

, in addition to 

your changes to settings, all contacts, 
messages, personal data, and content 
that you have downloaded, received 
or edited will also be deleted.

To reset the phone 

1

From standby select 

 > 

 

 tab > 

.

2

Select an option.

3

Follow the instructions that appear.

I cannot charge the phone or battery 
capacity is low
The charger is not properly connected 
or the battery connection is poor. 
Remove the battery and clean the 
connectors.

The battery is worn out and needs to 
be replaced. See Charging the battery 
on page 7.

No battery icon appears when I start 
charging the phone
It may take a few minutes before the 
battery icon appears on the screen.

Some menu options appear in grey
A service is not activated. Contact 
your network operator.

I cannot use SMS/text messages 
on my phone
Settings are missing or incorrect. 
Contact your network operator 
to find out the correct SMS service 
center setting. See Text messages 
on page 30.

I cannot use picture messages 
on my phone
Your subscription does not include 
data capability. Settings are missing 
or incorrect. Please contact your 
network operator.

See Help in your phone on page 7 or 
go to www.sonyericsson.com/support 
to order settings and follow the 
instructions on the screen. See Settings 
on page 49.