Kaspersky Lab WorkSpace Security EU ED, 10-14u, 2Y, RNW KL4851XAKDR User Manual
Product codes
KL4851XAKDR
U
P D A T I N G T H E A P P L I C A T I O N
139
C
ONFIGURATION ERRORS
Errors of this group occur largely due to an incorrect installation of the application, or due to modifications of the
application configuration, which resulted in a loss of functionality.
application configuration, which resulted in a loss of functionality.
General recommendations:
If errors in this group are generated, we recommend restarting updates. If the error persists, contact Technical
Support.
Support.
If the problem is connected to the application being installed incorrectly, we recommend reinstalling it.
No update source specified
None of the source contains update files. It is possible that no update source is specified in the update settings.
Please make sure that the update settings are configured correctly and try again.
Please make sure that the update settings are configured correctly and try again.
Error verifying license
This error is generated if the license key used by the application is blocked and placed in the license black list.
Error retrieving update settings
Internal error retrieving update task settings. Please make sure that update settings are configured correctly and try
again.
again.
Insufficient privileges to update
This error usually occurs when the user account used to start the update does not have access privileges to the
update source. We recommend making sure that user account has the necessary privileges.
update source. We recommend making sure that user account has the necessary privileges.
This error could also be generated when attempt to copy update files to a folder that cannot be created.
Internal error
Internal logical error in update task. Please make sure that the update settings are configured correctly and try
again.
again.
Error verifying updates
This error is generated if the files downloaded from the update source do not pass internal verification. Please try
updating later.
updating later.
E
RRORS THAT OCCUR WHEN WORKING WITH FILES AND FOLDERS
This type of error occurs when the user account being used to run updates has restricted rights or no rights to access
the update source or the folder where the updates are located.
the update source or the folder where the updates are located.
General recommendations:
If errors of this type occur, we recommend verifying that the user account has sufficient access rights to those files and
folders.
folders.
Cannot create folder
This error is generated if a folder cannot be created during the update procedure.
Insufficient privileges to execute file operation
This error occurs if the user account used to run the update does not have sufficient privileges to execute
operations with the files.
operations with the files.
File or folder not found
This error occurs if a file or folder needed in updates is missing. We recommend verifying that the specified file or
folder exists and is available.
folder exists and is available.
File operation error
This error is an internal logical error of the update module when executing operations with files.