APC PDPM72F-5U User Manual
3.3
FIELD QUALITY CONTROL
A.
MANUFACTURER FIELD SERVICE
1.
1.
Worldwide service: The PDU manufacturer shall have a worldwide service
organization available, consisting of factory trained field service personnel to
perform start-up, preventative maintenance, and service of the PDU system and
power equipment. The original one-year warranty shall include Next Business Day
response time. The service organization shall offer 24 hours a day, 7 days a week,
365 days a year, 4-hour response time service support.
organization available, consisting of factory trained field service personnel to
perform start-up, preventative maintenance, and service of the PDU system and
power equipment. The original one-year warranty shall include Next Business Day
response time. The service organization shall offer 24 hours a day, 7 days a week,
365 days a year, 4-hour response time service support.
2.
Replacement parts: Parts shall be available through the worldwide service
organization 24 hours a day, 7 days a week, and 365 days a year. The worldwide
service organization shall be capable of shipping parts within 4 working hours or on
the next available flight, so that the parts may be delivered to the customer site
within 24 hours.
organization 24 hours a day, 7 days a week, and 365 days a year. The worldwide
service organization shall be capable of shipping parts within 4 working hours or on
the next available flight, so that the parts may be delivered to the customer site
within 24 hours.
B.
DEMONSTRATION
1.
1.
General: Provide the services of a factory-authorized service representative of the
manufacturer to provide start-up service and to demonstrate and train the Owner’s
personnel at time of startup.
a. Test and adjust controls and safeties. Replace damaged or malfunctioning
manufacturer to provide start-up service and to demonstrate and train the Owner’s
personnel at time of startup.
a. Test and adjust controls and safeties. Replace damaged or malfunctioning
controls and equipment.
b. Train the Owner’s maintenance personnel on procedures and schedules related to
start-up and shutdown, troubleshooting, servicing, and preventive maintenance.
c. Review data in operation and maintenance manuals with the Owner’s personnel.
END OF SECTION
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1/17/2011