BlackBerry Professional 4.1 for Microsoft Exchange, 5u PRD-10459-104 User Manual

The Microsoft Windows account that is used to run the
BlackBerry Professional Software does not have access
to the Global Address List or if the account is not visible
in the Global Address List.

This is typical in hosted environments, in which the
Global Address List is isolated for each organization
that uses the hosted services.

1.

Make the Microsoft Windows account that is used to run
the BlackBerry Professional Software visible in the Global
Address List.

2.

Grant the account unrestricted access to the Global
Address List so that it can resolve its own mailbox location
and those of all BlackBerry device users, regardless of the
organization they belong to.

The Microsoft Windows account that is used to run the
BlackBerry Professional Software is corrupted and
cannot access mailboxes for BlackBerry device users.

Re-create the Microsoft Windows account that is used to run the
BlackBerry Professional Software, and grant the account all
required permissions. For more information about how to create
a new account, see the BlackBerry Professional Software
Getting Started Guide.

A Public Folder storage group and database were not
created during the installation of Microsoft Exchange
2007 Server.

Create a Public Folder storage group and database on
theMicrosoft Exchange 2007 Server. For more information, see
the BlackBerry Professional Software Getting Started Guide.

When you migrate or upgrade to the BlackBerry® Professional Software from BlackBerry® Enterprise Server - Small Business
Edition or BlackBerry Enterprise Server Express, the BlackBerry Router and BlackBerry Dispatcher do not install, and the
BlackBerry Professional Software does not run.

The log files for the setup application do not display any error messages for the migration or upgrade process.

Remove and then re-install the BlackBerry Professional Software.

When you re-install the BlackBerry Professional Software, you must specify both the name of the Microsoft® SQL Server®
that hosts your existing BlackBerry Configuration Database and the name of the original database (the default name is
BESMgmt).

To point your database to the correct Microsoft SQL Server and database name, at the Database Settings step of the
migration or upgrade process, consider the following information:

•

In the Database Location section, specify whether your existing BlackBerry Configuration Database is running on a
locally hosted Microsoft SQL Server or on a remote server.

•

In the Database Information section, type either the computer name or the IP address of the Microsoft SQL Server.

Getting Started Guide

BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process

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