KitchenAid 20 cu. ft. 36-Inch Width Counter-Depth French Door Refrigerator with Interior Dispense Warranty Information

11/14

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED 
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the 
Customer eXperience Center:

■

Name, address and telephone number

■

Model number and serial number

■

A clear, detailed description of the problem

■

Proof of purchase including dealer or retailer name and address

Before contacting us to arrange service, please determine whether your product requires repair. Some 
questions can be addressed without service. Please take a few minutes to review the Troubleshooting or 
Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional 
resources, or visit http://kitchenaid.custhelp.com.

All warranty service is provided exclusively by our authorized KitchenAid Service Providers. In the U.S. and 
Canada, direct all requests for warranty service to: 

If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.

http://kitchenaid.custhelp.com

For one year from the date of purchase, when this major appliance is installed, 
operated and maintained according to instructions attached to or furnished 
with the product, KitchenAid brand of Whirlpool Corporation or Whirlpool 
Canada LP (hereafter “KitchenAid”) will pay for Factory Specified Replacement 
Parts and repair labor to correct defects in materials or workmanship that 
existed when this major appliance was purchased, or at its sole discretion 
replace the product. In the event of product replacement, your appliance will 
be warranted for the remaining term of the original unit's warranty period.

In the second through fifth years from the date of purchase, when this major 
appliance is installed, operated and maintained according to the instructions 
attached to or furnished with the product, KitchenAid brand will pay for factory 
specified replacement parts and repair labor for the following components to 
correct non-cosmetic defects in materials and workmanship in this part that 
prevent function of the refrigerator and that existed when this major appliance 
was purchased:

■

Refrigerator/freezer cavity liner if the part cracks due to defective materials 
or workmanship.

■

Sealed Refrigeration system (includes compressor, evaporator, condenser, 
dryer and connecting tubing).

In the sixth through tenth year from the date of purchase, when this major 
appliance is installed, operated and maintained according to instructions 
attached to or furnished with the product, KitchenAid brand will pay for factory 
specified replacement parts for the following components to correct defects in 
materials or workmanship in the sealed refrigeration system (includes 
compressor, evaporator, condenser, dryer and connecting tubing) that existed 
when this major appliance was purchased.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY 
SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be 
provided by a KitchenAid designated service company. This limited warranty is 
valid only in the United States or Canada and applies only when the major 
appliance is used in the country in which it was purchased. This limited 
warranty is effective from the date of original consumer purchase. Proof of 
original purchase date is required to obtain service under this limited warranty.

Commercial, non-residential or multiple-family use, or use 
inconsistent with published user, operator or installation 
instructions. 

In-home Instruction on how to use your product

Service to correct improper product maintenance or installation, 
installation not in accordance with electrical or plumbing codes 
or correction of household electrical or plumbing (i.e. house 
wiring, fuses or water inlet hoses).

Consumable parts (i.e. light bulbs, batteries, air or water filters, 
preservation solutions, etc.).

Defects or damage caused by the use of non-genuine 
KitchenAid parts or accessories.

Damage from accident, misuse, abuse, fire, floods, acts of God 
or use with products not approved by KitchenAid.

Repairs to parts or systems to correct product damage or 
defects caused by unauthorized service, alteration or 
modification of the appliance.

Cosmetic damage including scratches, dents, chips, and other 
damage to appliance finishes unless such damage results from 
defects in materials and workmanship and is reported to 
KitchenAid within 30 days. 

Discoloration, rust or oxidation of surfaces resulting from 
caustic or corrosive environments including but not limited to 
high salt concentrations, high moisture or humidity or exposure 
to chemicals.

10. Food or medicine loss due to product failure.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations 

where an authorized KitchenAid servicer is not available.

13. Removal or reinstallation of inaccessible appliances or built-in 

fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, 
countertops, drywall, etc.) that interfere with servicing, removal 
or replacement of the product.

14. Service or parts for appliances with original model/serial 

numbers removed, altered or not easily determined.

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A 
PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow 
limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific 
legal rights, and you also may have other rights that vary from state to state or province to province.

KitchenAid makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations 
contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you 
should ask KitchenAid or your retailer about buying an extended warranty.

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. KITCHENAID 
SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of 
incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you 
also may have other rights that vary from state to state or province to province.