Canon PowerShot SX720 HS User Guide

162

Cannot access the Story Highlights home screen by pressing the 

[ ] button.

 

●

Home screen display is not possible when connected to a printer. Disconnect the 

camera from the printer.

 

●

Home screen display is not possible during Wi-Fi connections. End the Wi-Fi 

connection.

A desired subject icon for an album is not displayed on the Story 

Highlights home screen.

 

●

name of the person for the album before accessing the Story Highlights home 

screen (= 108).

The memory card is not recognized.

 

●

Restart the camera, with the memory card in it (= 25).

Cannot transfer images to a computer.

 

●

When attempting to transfer images to the computer via a cable, try reducing the 

transfer speed as follows.

 -

Press the [

] button to enter Playback mode. Hold the [

] button 

down as you press the [ ] and [ ] buttons at the same time. On the next 

screen, press the [ ][ ] buttons to choose [B], and then press the [ ] button.

The elapsed time shown is incorrect, or recording is interrupted.

 

●

Use the camera to format the memory card, or switch to a card that supports 

high-speed recording. Note that even if the elapsed time display is incorrect, the 

length of movies on the memory card corresponds to the actual recording time 

(= 142, = 179).

[ ] is displayed and shooting stops automatically.

 

●

The camera’s internal memory buffer filled up as the camera could not record to 

the memory card quickly enough. Try one of the following measures.

 -

Use the camera to perform low-level formatting of the memory card (= 143).

 -

Lower the image quality (= 50).

 -

Switch to a memory card that supports high-speed recording (= 179).

Zooming is not possible.

 

●

Zooming is not possible when shooting movies in [

] (= 61), [ ] (= 68), 

and [

Subjects look distorted.

 

●

Subjects that pass in front of the camera quickly may look distorted. This is not a 

malfunction.

Playback is not possible.

 

●

Image or movie playback may not be possible if a computer is used to rename 

files or alter the folder structure.

Playback stops, or audio skips.

 

●

Switch to a memory card that you have performed low-level formatting on with the 

 

●

There may be brief interruptions when playing movies copied to memory cards 

that have slow read speeds.

 

●

When movies are played on a computer, frames may be dropped and audio may 

skip if computer performance is inadequate.

Sound is not played during movies.

 

●

Adjust the volume (= 139) if you have activated [Mute] (= 139) or the sound 

in the movie is faint.

 

●

No sound is played for movies shot in [

] (= 61), [ ] (= 68), or [

]