KitchenAid 15-Inch Width Panel-Ready Ice Maker with Reversible Door Swing Use & Care Manual

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Is there unusually high mineral content in the water 
supply? The water may need to be filtered or treated.

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Is there mineral scale buildup? Clean your ice maker. See 
“Ice Maker System” in the “Cleaning” section. 

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Are there food items stored in the ice bin? Do not store any 
foods in the ice bin.

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Were all the packaging materials removed? Make sure that 
all packaging materials were removed at the time of 
installation. 

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Is there unusually high mineral content in the water 
supply? The water may need to be filtered or treated.

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Is there mineral scale buildup? Clean your ice maker. See 
“Ice Maker System” in the “Cleaning” section. 

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Are there clumps of ice in the bin? If ice is not used 
regularly, it will melt and form clumps. Break the clumps with 
the ice scoop provided. 

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Is the drain hose aligned over the drain? Move the ice 
maker to align the drain. See “Connect Water Supply.”

NOTE: Service technicians cannot repair plumbing problems 
outside of the ice maker. Call a licensed, qualified plumber.

Before calling for assistance or service, please check 
“Troubleshooting.” It may save you the cost of a service call. If you 
still need help, follow the instructions below. 
When calling, please know the purchase date and the complete 
model and serial number of your appliance. This information will 
help us to better respond to your request.

If you need to order replacement parts, we recommend that you 
only use factory specified parts. Factory specified parts will fit 
right and work right because they are made with the same 
precision used to build every new KITCHENAID

®

 

appliance.

To locate factory specified parts in your area, call us or your 
nearest designated service center.

Call the KitchenAid Customer eXperience Center 
toll free: 1-800-422-1230.
Our consultants provide assistance with:

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Features and specifications on our full line of appliances.

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Installation information.

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Use and maintenance procedures.

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Accessory and repair parts sales.

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Specialized customer assistance (Spanish speaking, hearing 
impaired, limited vision, etc.).

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Referrals to local dealers, repair parts distributors, and service 
companies. KitchenAid designated service technicians are 
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your 
area, you can also look in your telephone directory Yellow 
Pages.

If you need further assistance, you can write to KitchenAid with 
any questions or concerns at:

KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Call the KitchenAid Canada Customer eXperience Centre toll free: 
1-800-807-6777

.

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Use and maintenance procedures.

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Accessory and repair parts sales.

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Referrals to local dealers, repair parts distributors, and 
services companies. KitchenAid Canada designated service 
technicians are trained to fulfill the product warranty and 
provide after-warranty service, anywhere in Canada.

If you need further assistance, you can write to KitchenAid 
Canada with any questions or concerns at:

KitchenAid Canada
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.