KitchenAid 30-Inch 4 Burner Gas Rangetop, Commercial-Style Use & Care Manual

TROUBLESHOOTING

Nothing will operate

A household fuse has blown or a circuit 

breaker has tripped.

Replace the fuse or reset the circuit breaker. If the problem 

continues, call an electrician.

Surface burners will 

not operate

This is the first time the surface burners 

have been used.

Turn on any one of the surface burner knobs to release air from 

the gas lines.

The control knob is not set correctly.

Push in knob before turning to a setting.

The burner ports are clogged.

Clean clogged burner ports with a straight pin.

Surface burner 

flames are uneven, 

yellow, and/or noisy

The burner ports are clogged.

Clean clogged burner ports with a straight pin.

On models with caps, the burner caps 

are not positioned properly.

Make sure alignment pins are properly aligned with the  

burner cap.

Propane gas is being used.

The cooktop may have been converted improperly. Contact  

a trained repair specialist.

Surface burner makes 

popping noises

The burner is wet.

Let it dry.

Burner sparks but 

does not light

There is continuous sparking, but the 

burner does not light.

Discontinue use of the surface burner and contact a service 

technician.

Excessive heat 

around cookware  

on cooktop

The cookware is not the proper size.

Use cookware about the same size as the surface cooking area, 

element, or surface burner. Cookware should not extend more 

than Z\x" (1.3 cm) outside the cooking area.

Cooktop cooking 

results not what 

expected

The proper cookware is not being used.

Use medium-to-heavy cookware made of the material that cooks 

food the way you want. The best cookware should have a flat 

bottom, straight sides, and a well-fitting lid.

The control knob is not set to the proper 

heat level.

Set the Cooktop Control to HI, MED, or LO, depending upon  

the type of cooking you want to do.

The cooktop is not level.

The cooktop must be level for the griddle to operate properly.  

See the Installation Instructions for leveling instructions.

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid  

a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit  

https://kitchenaid.com. In Canada, visit http://www.kitchenaid.ca.