APC PDPM144F User Manual

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Page 8 
1/17/2011  
 
B. 
Factory-Assisted Start-Up: Factory trained service personnel shall perform the following 
inspections, test procedures, and on-site training: 
1. 
Visual Inspection: 
a.  Inspect equipment for signs of damage. 
b.  Verify installation per manufacturer’s instructions. 
c.  Inspect cabinets for foreign objects. 
2. 
Mechanical Inspection: 
a.  Check all internal control wiring connections. 
b.  Check all internal power wiring connections. 
c.  Check all terminal screws, nuts, and/or spade lugs for tightness. 
3. 
Electrical Inspection: 
a.  Verify correct input voltage. 
b.  Verify correct phase rotation of all mains connections. 
c.  Verify correct control wiring and terminations. 
d.  Verify neutral and ground conductors are properly landed. 
4. 
Site Testing: 
a.  Ensure proper system start-up. 
b.  Verify proper firmware control functions. 
c.  Verify system set points. 
d.  Document, sign, and date all test results. 
5. 
On-Site Operational Training: During the factory assisted start-up, operational 
training for site personnel shall include keypad operation, LED indicator definitions, 
start-up and shutdown procedures, AC disconnect operation, and alarm information. 
 
3.3   
FIELD QUALITY CONTROL 
 
A. 
MANUFACTURER FIELD SERVICE 
 
1. 
Worldwide service: The PDU manufacturer shall have a worldwide service 
organization available, consisting of factory trained field service personnel to 
perform start-up, preventative maintenance, and service of the PDU system and 
power equipment. Standard offering is Next Business Day under the original one-
year warranty. The service organization shall offer 24 hours a day, 7 days a week, 
365 days a year, 4-hour response time service support.   
2. 
Replacement parts: Parts shall be available through the worldwide service 
organization 24 hours a day, 7 days a week, and 365 days a year.  The worldwide 
service organization shall be capable of shipping parts within 4 working hours or on 
the next available flight, so that the parts may be delivered to the customer site 
within 24 hours. 
 
3.4   DEMONSTRATION 
 
A. 
General:  Provide the services of a factory-authorized service representative of the 
manufacturer to provide start-up service and to demonstrate and train the Owner’s 
personnel at time of startup. 
1. 
Test and adjust controls and safeties.  Replace damaged or malfunctioning controls 
and equipment. 
2. 
Train the Owner’s maintenance personnel on procedures and schedules related to 
start-up and shutdown, troubleshooting, servicing, and preventive maintenance. 
3. 
Review data in operation and maintenance manuals with the Owner’s personnel. 
 
 
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