Cisco Cisco Unified Customer Voice Portal 11.0(1)

Cisco

Reporting Server Statistics..................................................................................................................40

Finding a Reporting Server in the Operations Console............................................................................42

Finding a Reporting Server..................................................................................................................42

Adding and Removing a Device from a Device Pool................................................................................43

Adding or Removing a Device From a Device Pool.............................................................................43

5. Configuring the VXML Server for Reporting..............................................................................................45

Adding a VXML Server to the Operations Console..................................................................................45

Adding a VXML Server........................................................................................................................45

Editing a VXML Server in the Operations Console...................................................................................47

Editing a VXML Server.........................................................................................................................47
VXML Server General Properties........................................................................................................48
VXML Ser ver Configuration Proper ties...............................................................................................48
Inclusive and Exclusive VoiceXML Filters for Reporting......................................................................50

Transferring a File to Multiple Devices......................................................................................................52

Procedure............................................................................................................................................52
Procedure............................................................................................................................................53

6. Introduction to the Database Schema.......................................................................................................55

About the Database Schema....................................................................................................................55
Entity-Relationship Diag ram.....................................................................................................................56
Table Definitions .......................................................................................................................................57

ActionTypeRef  Table............................................................................................................................57
Call  Table.............................................................................................................................................57
CallEvent  Table....................................................................................................................................59
CallICMInfo Table.................................................................................................................................61
CauseRef  Table...................................................................................................................................62
CVPDataRetention Table.....................................................................................................................64
CVPDBSpaceUsed  Table....................................................................................................................65
CVPDBVersion  Table...........................................................................................................................65
CVPLog Table......................................................................................................................................66
ElementTypeRef  Table.........................................................................................................................66
EventTypeRef  Table.............................................................................................................................67
OutgoingECCVariable  Table................................................................................................................68
ResultRef Table....................................................................................................................................69
SubSystemTypeRef Table....................................................................................................................69
UserInputModeRef  Table.....................................................................................................................70
VarDataTypeRef  Table.........................................................................................................................70
VoiceActionTypeRef Table....................................................................................................................71
VXMLCustomContent Table.................................................................................................................71
VXMLElement  Table............................................................................................................................72
VXMLElementDetail  Table...................................................................................................................73
VXMLElementFlag  Table.....................................................................................................................74
VXMLError Table..................................................................................................................................75
VXMLHotEvent Table...........................................................................................................................76
VXMLHotLink  Table.............................................................................................................................77
VXMLSession Table.............................................................................................................................78
VXMLSessionVariable Table................................................................................................................79
VXMLVoiceInteractDetail  Table............................................................................................................80

7. Reporting Against the Database...............................................................................................................83

Unified CVP Call Summar y Report..........................................................................................................83
Unified CVP Application Summary Report...............................................................................................84

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)

ii