Cisco Cisco Unified Customer Voice Portal 11.0(1)

Table 9: Examples of Inclusive and Exclusive VoiceXML Filters for Reporting

Data the VoiceXML Server Feeds To
the Reporting Server

Exclusive Filter

Inclusive Filter

All Application1 data

None

Application1.*.*.*

All Application1 data, except Element1
and Element2

*.*.Element1.*;

*.*.Element2.*

Application1.*.*.*

All Application1 data, except Element1,
Element2, and Field1

*.*.Element1.*;

*.*.Element2.*;

Application1.*.*.*

*.*.*.Field1

All Application1 data, except Element3
and Element4

*.Voice.*.*

which matches

Element3 and Element4

Application1.*.*.*

No data for Application1

Application1.*.*.*

*.*.Element1.*;

*.*.Element2.*;

*.*.*.Field1

Only Element1 and Element2

*.*.Element3.*;

*.Voice.*.*

which matches

Element1, Element2, Element3, and
Element4

*.*.Element4.*

Element1 and Element2, except for
Field1, if it exists in those elements

*.*.*.Field1

*.Voice.*.*

which matches

Element1 and Element2

Element1

None

*.*.Element1.*

Element1, except for Field1 if it exists in
Element1

*.*.*.Field1

*.*.Element1.*

Field1 in any elements except Element3
and Element4

*.*.Element3.*;

*.*.Element4.*

*.*.*.Field1

A good strategy for using filters is to create an Inclusive filter that includes the data you want
to save in the Reporting database and then create an Exclusive filter to exclude portions of the
data, for example, sensitive security information such as Social Security Numbers. For example.
you would

•

First, create an inclusive filter to include all information:

MyApp.Voice.*.*

•

Then, create an exclusive filter to remove credit card and social security numbers information:

MyApp.Voice.*.CreditCard; MyApp.voice.*.SSN

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.0(1)

Chapter 4: - Configuring the VoiceXML Server for Reporting

Editing a VoiceXML Server in the Operations Console