Cisco Cisco Customer Voice Portal Downloads User Guide

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By default, every new Cisco Unified CVP Project is created with a single page and a Start of 
Call element.  

A Page Entry element can be converted into a Start of Call element if no Start of Call element 
currently exists. To do this, right-click on it, select Start of Call, and then select Yes. Similarly, 
you can convert a Start of Call element into a Page Entry element by following the same steps, 
and choosing No instead. 

 

  

When an unexpected error occurs, a voice application must be able to handle the situation 
gracefully by transferring the caller to an agent or playing a message before ending the call. This 
is accomplished by defining an Error element. 

A Voice element whose purpose is to handle the caller 
when an unexpected error occurs. 

The Error element does not handle the error itself, it is only responsible for managing the caller. 
Typically, the Error element will play an error message or initiate a transfer to a live agent. Since 
the error is unexpected, the call will end after the Error element completes. An application can 
have only one Error element and that element must be a Voice element. 

Applications should be constructed so that they can handle anticipated errors within the call 
flow. The Error element handles only those errors that are not caught and managed by the call 
flow. These errors can include both VoiceXML errors (such as 

error.badfetch

) as well as Java 

exceptions thrown by custom code.