Cisco Cisco Unified Customer Voice Portal 11.0(1)
Not Used
Installed (but
Inactive)
Inactive)
Optional
Required
Component
X
Gatekeeper
X
Operations Console
X
Reporting Server
X
ASR/TTS
X
Media Server
X
DNS Server
X
Content Services Switch
X
Unified ICME
A sample VRU-Only call flow progresses as follows:
Planning Guide for Cisco Unified Customer Voice Portal 4.0(1)
37
Chapter 3: Choosing a Deployment Model
Call Flow Models