Cisco Cisco Computer Telephony Integration Option 10.5 User Guide
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CTI OS Agent Desktop User Guide for Cisco ICM/CC Enterprise & Hosted
Cisco CTI OS Release 7.2(1)
Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop
IP Communicator
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Uncheck the “Bring to Front on Active Call” option (default is unchecked)
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Check the “Hide on Minimize” option (default is unchecked)