Cisco Cisco Computer Telephony Integration Option 10.5 User Guide
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CTI OS Agent Desktop User Guide for Cisco ICM/CC Enterprise & Hosted
Cisco CTI OS Release 7.2(1)
Chapter 2 Changing Agent States
Changing to Wrapup State
On entering Wrapup state, a Wrapup dialog box appears.
The Wrapup String List reason is navigated as follows:
Key
Action
Up Arrow
Move the focus to the previous wrapup string.
Down Arrow
Move the focus to the next wrapup string.
Enter
Applies the currently selected wrapup string.
In a Unified CCE environment, the settings your administrator has defined in the Configuration Manager
Agent Desk Settings screen determine if the Apply button is disabled until you enter data.
Agent Desk Settings screen determine if the Apply button is disabled until you enter data.
You may select one of the displayed choices or enter something different in the edit box. Alternatively,
you may enter wrapup data in the WrapUp column of the Call Information grid at any time a call is
displayed.
you may enter wrapup data in the WrapUp column of the Call Information grid at any time a call is
displayed.
An agent who is in Wrapup state is unable to accept ACD calls.