Cisco Cisco Computer Telephony Integration Option 10.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 6 Event Interfaces and Events
ISessionEvents Interface
Each ECC array configured in the CTI OS server registry is represented as multiple empty
Arguments arrays with keywords “user.<name>[0]” to “user.<name>[n-1]”, where <name> is
the ECC name as configured on the CTI OS server and n is the size of the array as configured
on the CTI OS server.
Arguments arrays with keywords “user.<name>[0]” to “user.<name>[n-1]”, where <name> is
the ECC name as configured on the CTI OS server and n is the size of the array as configured
on the CTI OS server.
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Grid – Arguments array that contains information from the CTI OS server registry’s Grid
subtree. The grid element contains an Arguments array of up to three Arguments arrays:
subtree. The grid element contains an Arguments array of up to three Arguments arrays:
- AgentStatistics
- CallAppearance
- SkillGroupStatistics
Each of these arrays contains the keyword “columns,” an Arguments array that contains
multiple nested Arguments arrays with key=<column_number>, where <column_number>
corresponds to the name of a key within the Columns/Number registry subtree.
multiple nested Arguments arrays with key=<column_number>, where <column_number>
corresponds to the name of a key within the Columns/Number registry subtree.
The configuration information for any key or value added to the SkillGroupStatistics,
AgentStatistics, or CallAppearance registry keys is not passed to the client in the
OnGlobalSettingsDownloadConf event.
AgentStatistics, or CallAppearance registry keys is not passed to the client in the
OnGlobalSettingsDownloadConf event.
The value for each column number in the AgentStatistics and SkillGroupStatistics element is an
Arguments array containing the following key-value pairs:
Arguments array containing the following key-value pairs:
Keyword
Data Type
Type
string
Header
string
Custom values
1.
Other registry values added to the <column_number> registry key are passed in the
OnGlobalSettingsDownloadConf event. Subkeys added to the <column_number>
registry key are not passed in this event.
OnGlobalSettingsDownloadConf event. Subkeys added to the <column_number>
registry key are not passed in this event.
1
custom
The value for each column number in the CallAppearance element is an Arguments array
containing the following key-value pairs:
containing the following key-value pairs:
Keyword
Data Type
Type
string
Header
string
editable
boolean
maxchars
integer
Custom values
1.
Other registry values added to the <column_number> registry key are passed in the
OnGlobalSettingsDownloadConf event. Subkeys added to the <column_number>
registry key are not passed in this event.
OnGlobalSettingsDownloadConf event. Subkeys added to the <column_number>
registry key are not passed in this event.
1
custom
You can add custom keys in the CTI OS Server registry’s Grid subtree at the same level as the
SkillGroupStatistics, AgentStatistics, and CallAppearance keys. The Grid Arguments array
within this event will contain items corresponding to these custom keys. Any custom element
that you add must follow the same hierarchy in the registry as that used by the existing top level
elements.
SkillGroupStatistics, AgentStatistics, and CallAppearance keys. The Grid Arguments array
within this event will contain items corresponding to these custom keys. Any custom element
that you add must follow the same hierarchy in the registry as that used by the existing top level
elements.