Cisco Cisco Computer Telephony Integration Option 10.5 Developer's Guide

Default CTI OS return values. See 

C++ code example:

Arguments & argsStatBroadcast = Arguments::CreateInstance();

argsStatBroadcast.AddItem(CTIOS_SKILLGROUPNUMBER, intSG);

argsStatBroadcast.AddItem(CTIOS_PERIPHERALID, m_periphID);

m_pSkGrStatSession->EnableSkillGroupStatistics ( argsStatBroadcast );

argsStatBroadcast.Release();

The GetAllAgents method returns an array of object IDs. Each object ID is 
associated with an Agent object stored in the CIL.

The number of object IDs returned from this method depends on the number of 
agents that the CIL has discovered through agent events. For example, a CIL used 
in an agent desktop application returns one ID, which is the ID of the agent 
currently logged into the desktop. A supervisor desktop returns the supervisor’s 
ID as well as IDs for all agents on the supervisor’s team. A monitor mode 
application filtering all agent events returns IDs for each agent known by the CTI 
OS Server. 

Arguments & GetAllAgents()

HRESULT GetAllAgents(/*[out, retval]*/ VARIANT *args)

GetAllAgents (args As VARIANT)

Arguments GetAllAgents()

Arguments GetAllAgents()

args 

A pointer to a VARIANT containing a SAFEARRAY of pointers to 

IAgents.