Cisco Cisco Computer Telephony Integration Option 10.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 4 Building Your Application
Building Supervisor Applications
Figure 4-6
Sequence Diagram for StartMonitoringAgent() and successful Call
Completion.
Completion.
The requests leading up to and including Agent.StartMonitoringAgent() is in the
CTIObject.StartMonitoringAgent() method. When calling the
Agent.StopMonitoringAgent(), the agent object associated with the supervisor
(the current agent) is the target of the method. The parameter is an Arguments
object set as follows.
CTIObject.StartMonitoringAgent() method. When calling the
Agent.StopMonitoringAgent(), the agent object associated with the supervisor
(the current agent) is the target of the method. The parameter is an Arguments
object set as follows.
When calling Agent.StartMonitoringAgent(), the agent object associated with the
supervisor (the current agent) is the target of the method. The parameter is an
Arguments object set as follows.
supervisor (the current agent) is the target of the method. The parameter is an
Arguments object set as follows.
Key
Value
AgentReference
The UniqueObjectID of the currently
monitored agent.
monitored agent.