Cisco Cisco Computer Telephony Integration Option 10.5 Developer's Guide
Chapter 6 Event Interfaces and Events
Event Publication Model
6-2
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
The published CIL event interfaces are organized around the different classes of
CTI objects that the CIL provides. The event interfaces described in this chapter
are:
CTI objects that the CIL provides. The event interfaces described in this chapter
are:
•
ISessionEvents. This interface publishes the events that relate to actions on
the Session object.
•
ICallEvents. This interface publishes the events that relate to actions on Call
objects.
•
IAgentEvents. This interface publishes the events that relate to actions on
Agent objects.
•
ISkillGroupEvents. This interface publishes the events that relate to actions
on SkillGroup objects.
•
IButtonEnablementEvents. This interface publishes the events that relate to
changes in the enable-disable status of softphone buttons.
•
ISilentMonitorEvents. This interface sends events to subscribers of the
Silent Monitor interface.
Silent Monitor interface.
•
IMonitoredAgentEventsInterface. This interface fires Agent events to a
supervisor for his team members.
supervisor for his team members.
•
IMonitoredCallEventsInterface. This interface sends Call events to a
supervisor for one of his agent team members.
supervisor for one of his agent team members.
•
LogEventsAdapter (Java only). This class provides the default
implementation for the message handlers in ILogEvents.
implementation for the message handlers in ILogEvents.
•
IGenericEvents. This interface sends generic events to subscribers of the
IGenericEvents interface.
IGenericEvents interface.
The remainder of this chapter provides the detailed description of each event
interface available from the CIL.
interface available from the CIL.
Note
The data type listed for each keyword is the standardized data type discussed in
the section
the section
in
See
for the appropriate language specific types for these keywords.