Cisco Cisco Computer Telephony Integration Option 10.5 Developer's Guide
9-25
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 9 Agent Object
Methods
Remarks
If the request is successful, the client receives one or more of the following call related events:
•
OnCallBegin
•
OnCallDelivered
•
OnServiceInitiated
•
OnCallOriginated
•
OnCallReachedNetwork
If the request is unsuccessful, the client receives an OnControlFailureConf event.
MakeEmergencyCall
The MakeEmergencyCall method makes an emergency call to the Agent’s supervisor.
Syntax
C++:
int MakeEmergencyCall ()
int MakeEmergencyCall (Arguments& reserved_args)
COM:
HRESULT MakeEmergencyCall (/*[in, optional]*/ IArguments reserved_args, /* [out,
retval]*/ int * errorcode)
VB:
MakeEmergencyCall () As Long
MakeEmergencyCall (reserved_args As CTIOSCLIENTLib.IArguments) As Long
Java:
int MakeEmergencyCall (Arguments args)
.NET:
CilError MakeEmergencyCall(Arguments args)
Parameters
reserved_args
Not currently used, reserved for future use.
Java/.NET: args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Value
Default CTI OS return values. See
Remarks
The MakeEmergencyCall request is very similar to the RequestSupervisorAssist request in the following
two ways:
two ways: