Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
6-60
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
E_CTI_INVALID_
CHARACTER
CHARACTER
An invalid character value was provided.
62
E_CTI_CLIENT_NOT_
FOUND
FOUND
There is no open session with a matching ClientID.
63
E_CTI_SUPERVISOR_
NOT_FOUND
NOT_FOUND
The agent’s supervisor is unknown or does not have an open CTI
session.
session.
64
E_CTI_TEAM_NOT_
FOUND
FOUND
The agent is not a member of an agent team.
65
E_CTI_NO_CALL_
ACTIVE
ACTIVE
The specified agent does not have an active call.
66
E_CTI_NAMED_
VARIABLE_NOT_
CONFIGURED
VARIABLE_NOT_
CONFIGURED
The specified named variable is not configured in the ICM
database.
database.
67
E_CTI_NAMED_
ARRAY_NOT_
CONFIGURED
ARRAY_NOT_
CONFIGURED
The specified named array is not configured in the ICM database.
68
E_CTI_INVALID_
CALL_VARIABLE_
MASK
CALL_VARIABLE_
MASK
The specified call variable mask in not valid.
69
E_CTI_ELEMENT_
NOT_FOUND
NOT_FOUND
An internal error occurred manipulating a named variable or
named array element.
named array element.
70
E_CTI_INVALID_
DISTRIBUTION_TYPE
DISTRIBUTION_TYPE
The specified distribution type is invalid.
71
E_CTI_INVALID_
SKILL_GROUP
SKILL_GROUP
The specified skill group is invalid.
72
E_CTI_TOO_MUCH_
DATA
DATA
The total combined size of named variables and named arrays may
not exceed the limit of 2000 bytes.
not exceed the limit of 2000 bytes.
73
E_CTI_VALUE_TOO_L
ONG
ONG
The value of the specified named variable or named array element
exceeds the maximum permissible length.
exceeds the maximum permissible length.
74
E_CTI_SCALAR_
FUNCTION_ON_
ARRAY
FUNCTION_ON_
ARRAY
A NamedArray was specified with a NamedVariable tag.
75
E_CTI_ARRAY_
FUNCTION_ON_
SCALAR
FUNCTION_ON_
SCALAR
A NamedVariable was specified with a NamedArray tag.
76
E_CTI_INVALID_
NUM_NAMED_
VARIABLES
NUM_NAMED_
VARIABLES
The value in the NumNamedVariables field is different than the
number of NamedVariable floating fields in the message.
number of NamedVariable floating fields in the message.
77
E_CTI_INVALID_
NUM_NAMED_
ARRAYS
NUM_NAMED_
ARRAYS
The value in the NumNamedArrays field is different than the
number of NamedArray floating fields in the message.
number of NamedArray floating fields in the message.
78
Table 6-2
Control Failure Codes
Status Code
Description
Value