Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 6      Event Interfaces and Events
IAgentEvents Interface
E_CTI_INVALID_ 
CHARACTER
An invalid character value was provided.
62
E_CTI_CLIENT_NOT_
FOUND
There is no open session with a matching ClientID.
63
E_CTI_SUPERVISOR_
NOT_FOUND
The agent’s supervisor is unknown or does not have an open CTI 
session.
64
E_CTI_TEAM_NOT_ 
FOUND
The agent is not a member of an agent team.
65
E_CTI_NO_CALL_ 
ACTIVE
The specified agent does not have an active call.
66
E_CTI_NAMED_ 
VARIABLE_NOT_ 
CONFIGURED
The specified named variable is not configured in the ICM 
database.
67
E_CTI_NAMED_ 
ARRAY_NOT_ 
CONFIGURED
The specified named array is not configured in the ICM database.
68
E_CTI_INVALID_ 
CALL_VARIABLE_ 
MASK
The specified call variable mask in not valid.
69
E_CTI_ELEMENT_ 
NOT_FOUND
An internal error occurred manipulating a named variable or 
named array element.
70
E_CTI_INVALID_ 
DISTRIBUTION_TYPE
The specified distribution type is invalid.
71
E_CTI_INVALID_ 
SKILL_GROUP
The specified skill group is invalid.
72
E_CTI_TOO_MUCH_ 
DATA
The total combined size of named variables and named arrays may 
not exceed the limit of 2000 bytes.
73
E_CTI_VALUE_TOO_L
ONG
The value of the specified named variable or named array element 
exceeds the maximum permissible length.
74
E_CTI_SCALAR_ 
FUNCTION_ON_ 
ARRAY
A NamedArray was specified with a NamedVariable tag.
75
E_CTI_ARRAY_ 
FUNCTION_ON_ 
SCALAR
A NamedVariable was specified with a NamedArray tag.
76
E_CTI_INVALID_ 
NUM_NAMED_ 
VARIABLES
The value in the NumNamedVariables field is different than the 
number of NamedVariable floating fields in the message.
77
E_CTI_INVALID_ 
NUM_NAMED_ 
ARRAYS
The value in the NumNamedArrays field is different than the 
number of NamedArray floating fields in the message.
78
Table 6-2
Control Failure Codes
Status Code
Description
Value