Cisco Cisco Computer Telephony Integration Option 10.5 Developer's Guide
Chapter 5 CTI OS ActiveX Softphone Controls
CTI OS ActiveX Control Descriptions
5-6
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Figure 5-1
Login Dialog
The fields displayed can be configured. The dialog shows a login dialog
configured for IPCC. An agent logging in can select a connection profile for the
Connect To: drop down box, enter, agent id, password and instrument and click
on OK to send a Login request.
configured for IPCC. An agent logging in can select a connection profile for the
Connect To: drop down box, enter, agent id, password and instrument and click
on OK to send a Login request.
•
Logout Button. Clicking the logout button will send a request to CTI OS
server, to log out the currently logged in agent. For some switches, including
IPCC, the agent needs to be in the not ready state in order for this button to
be enabled. If Reason Codes are supported on the switch and configured on
ICM, a reason code dialog will pop up as shown in
server, to log out the currently logged in agent. For some switches, including
IPCC, the agent needs to be in the not ready state in order for this button to
be enabled. If Reason Codes are supported on the switch and configured on
ICM, a reason code dialog will pop up as shown in
.