Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
Chapter 1 Problems and Symptoms
General Softphone/Desktop Problems
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Symptom
The softphone starts correctly but when I attempt to login (i.e. click the
Login button, enter login information, and press OK), none of the buttons are
enabled. In the status bar, the Extension, Instrument, Agent ID, and Agent Status
fields are filled in correctly, the rightmost field says Online, and the field next to
it displays the server with which the softphone is connected.
enabled. In the status bar, the Extension, Instrument, Agent ID, and Agent Status
fields are filled in correctly, the rightmost field says Online, and the field next to
it displays the server with which the softphone is connected.
Note
This problem may be sporadic between system restarts.
Possible Cause
This symptom is most likely caused by an incorrect
configuration of the Peripheral ID or Peripheral Type during server install. See
for more information on how
to resolve this problem.
Symptom
The softphone starts correctly but when I attempt to login (i.e., click the
Login button, enter login information, and press OK), the softphone displays a
message box that says System is offline. Login will be queued until system is back
online. When I look on the PG and on the CTI OS server, I can see that everything
in the system is online.
message box that says System is offline. Login will be queued until system is back
online. When I look on the PG and on the CTI OS server, I can see that everything
in the system is online.
Note
This problem may be sporadic between system restarts.
Possible Cause
This symptom is most likely caused by an incorrect
configuration of the Peripheral ID in the connection profile that the client is
using to login. See
using to login. See
for more
information on how to resolve this problem.