Cisco Cisco Smart CallConnector Operator Maintenance Manual

Cisco

Availability Section ............................................................................................................................................. 8-2

Group/Department Section ............................................................................................................................... 8-3

Notes Section ..................................................................................................................................................... 8-3

Open the Action Bar ........................................................................................................................................... 8-3

Close the Action Bar ........................................................................................................................................... 8-3

................................................................................................................................................. 8-4

....................................................................................................................................................... 8-8

Sending Messages ............................................................................................................................................. 8-8

Call Handling ...................................................................................................................................................... 8-9

Sending Messages ............................................................................................................................................. 8-9

Working with Stored Message Text ................................................................................................................. 8-11

Handling Calls .................................................................................................................................................. 8-12

..................................................................................................................................................... 8-13

......................................................................................................................................... 8-16

.............................................................................................................................................................. 8-19

..................................................................................................................................... 8-20

To Send an IM Message ................................................................................................................................... 8-20

To Send an Emoticon ....................................................................................................................................... 8-20

To Transfer a File ............................................................................................................................................. 8-20

To Accept a File Transfer .................................................................................................................................. 8-21

To Switch from One IM Session to Another ..................................................................................................... 8-21

VIEWING TELEPHONE STATUS ..................................................................................................................... 9-1

..................................................................................................................................... 9-2

................................................................................................................... 9-4

.................................................................................................................... 9-4

AVIGATING IN THE

........................................................................................................... 9-5

............................................................................................................. 9-6

............................................................................................................................... 9-9

ONNECTING TO A RINGING EXTENSION

........................................................................................................................... 9-9

10.

SETTING UP PREFERENCES ..................................................................................................................... 10-1

........................................................................................................................................... 10-2

AVIGATING WITHIN THE

REFERENCES WINDOW

........................................................................................................... 10-3

........................................................................................................................................................... 10-4

.................................................................................................................................................................... 10-8

) ..................................................................................................................... 10-8

.............................................................................................................................................................. 10-9

Keyboard Dialing Preferences ........................................................................................................................ 10-10

Shortcut Keys ................................................................................................................................................. 10-11

....................................................................................................................................................... 10-15

IM ......................................................................................................................................................... 10-16

........................................................................................................................................................ 10-17

............................................................................................................................................................. 10-18

................................................................................................................................................................ 10-18

Login Settings................................................................................................................................................. 10-19

Network Adapters Option .............................................................................................................................. 10-19

Email Settings ................................................................................................................................................ 10-21

........................................................................................................................................................ 10-22

Language ....................................................................................................................................................... 10-22