Cisco Cisco Computer Telephony Integration Option 9.0 Installation Guide

Set up an English Windows 2003 server with SP 2.

Run the Windows MUI from Microsoft distributed CD media. Your language is included on
one of the four installer CDs.

On the Language Selection dialog box, select a language.

Under Default User Settings, do the following:

a.

Select the default user setting for the localized language.

b.

Select the Match the language for non-Unicode programs with the default user
language check box.

c.

Select the Match the default shell UI font with the default user language check box.

When the installation completes, reboot your machine.

Select Start > Settings > Control Panel > Regional and Language Options. In the Regional
Options tab under Standards and Formats, select a country to match its date format.

In the Languages tab under Language used | menus and dialogs, select a localized language.

Click OK and log off the Windows system.

The Windows system is now in the localized language.

How to Uninstall Unified CCE 8.5(1)

In the event that a problem occurs, you can uninstall Unified CCE 8.5(1). This will revert it to
its previous state, to include any service releases that had been installed.

Note: Silent uninstalls are not supported.

Log onto your system as a user with local administrative privileges.

Launch Windows Add or Remove Programs.

Select Cisco ICM Minor Release 8.5(1) .

Click Change/Remove, and then follow the prompts.

When the uninstall program completes, reboot the system.

After reboot, set any Unified CCE services whose startup type was changed during installation
from Automatic to Manual back to Automatic. If you are not sure which services were changed,
examine the setup logs located in C:\Temp\MinorRelease ICM8.5(1).

Upgrade Guide for ICM and CTI OS for Cisco Unified Contact Center Enterprise Release 8.5(1)