Cisco Cisco IP Contact Center Release 4.6.2
targets. As soon as an agent becomes available at one of the specified targets, the call is removed
from queue and sent to the target.
from queue and sent to the target.
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 11: Network IVRs/VRUs
Queuing Calls at VRUs