Cisco Cisco IP Contact Center Release 4.6.2

Agent

Agent

Peripheral target

NEC NEAX 2400, NEAX 7400, APEX 7600: Pilot number

Nortel DMS-100, DMS-500, and SL-100: Primary or Supplementary ACD
DN

Others: Trunk group and DNIS

1

Alcatel 400: Pilot

Service

Aspect Contact Center: Application

Avaya DEFINITY ECS: Vector Directory Number (VDN)

NEC NEAX 2400, NEAX 7400, APEX 7600: CCV number

Nortel DMS-100, DMS-500, and SL-100: Primary or Supplementary ACD
DN

Rockwell Spectrum: Application

Siemens Hicom 300/E: ACD Routing Table (ART)

Alcatel 400: Agent PG

Skill group

Aspect Contact Center: Agent group

Avaya DEFINITY ECS: Skill group or hunt group 

3

NEC NEAX 2400, NEAX 7400, APEX 7600: Split number

Nortel DMS-100, DMS-500, and SL-100: ACD Group

Others: Trunk group and DNIS

Alcatel 400: None

Trunk

Aspect Contact Center: Instrument 

4

Nortel DMS-100, DMS-500, and SL-100: None

Others: Trunk

Alcatel 400: None

Trunk group

Nortel DMS-100, DMS-500, and SL-100: None 

5

Others: Trunk group

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)