Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templatesagtskg10: Outbound Option (Blended Agent) Predictive and Progressive Tasks Detail
*Emerg Assist
(IPCC only) The number of emergency assistance request tasks by the agent during
the half-hour interval.
the half-hour interval.
Derived from: Agent_Skill_Group_Half_Hour.EmergencyAssistsToHalf
*Supv Assist
The number of supervisory assistance tasks during the half-hour interval.
Derived from: Agent_Skill_Group_Half_Hour.SupervAssistCallsToHalf
Redirect No Answer
The number of tasks during the selected time period that were redirected (sent to
another location) on failure to answer or to respond. The value is incremented at the
time the call is diverted to another device.
another location) on failure to answer or to respond. The value is incremented at the
time the call is diverted to another device.
Derived from: Agent_Skill_Group_Half_Hour.RedirectNoAnsCallsToHalf
Skill Group Summary
A summary of each field for all agents in each skill group.
Media Summary
A summary of each field for all the agents in each media routing domain.
Agent Summary
A summary of each field for each agent.
Report Summary
A summary of each field for all agents in the report.
agtskg10: Outbound Option (Blended Agent) Predictive and Progressive
Tasks Detail Performance Report
Overview:
Subject
A table of all agents in the selected skill groups showing each
agent's call detail data performance on predictive calls, gathered in
half-hour increments.
agent's call detail data performance on predictive calls, gathered in
half-hour increments.
Purpose
To show Outbound Option predictive and progressive call
performance for the selected time period.
performance for the selected time period.
Applicable
environment
environment
Outbound Option (IPCC and/or standard ACD)
Template type
Historical table
Default sort order
By skill group, agent enterprise name, last name, first name