Cisco Cisco E-Mail Manager Unity Integration Option User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

agtskg23: Agent Skill Group Performance Summary Half Hour Report

The total of all agent data for each agent.

The total of all agent data for all agents in report.

agtskg23: Agent Skill Group Performance Summary Half Hour Report

The last and first name of the agent.

Derived from: Person.LastName + "," + Person.FirstName

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent 
worked when doing this task. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.

Derived from: Media_Routing_Domain.EnterpriseName

Subject

A table of all agents in the selected skill groups showing each 
agent's performance statistics, gathered in half-hour increments.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show skill group half-hour performance for the selected time 
period.

Applicable 
environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By last name, first name, media, skill group, and then by date and 
time

Drilldowns available

No

Schema database 
tables

Agent
Agent_Skill_Group_Half_Hour
Media_Routing_Domain
Person
Skill_Group