Cisco Cisco E-Mail Manager Unity Integration Option User Guide
IPCC Agent Report Templates
agent28: Agent Real Time All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
*Customer Account
(Outbound Option only) The account number of the caller with whom the agent is
speaking.
speaking.
Derived from: Agent_Real_Time.CustomerAccountNumber
*Campaign
(Outbound Option only) The campaign ID for the campaign associated with this call.
Derived from: Agent_Real_Time.CampaignID
*Query Rule
(Outbound Option only) The query rule belonging to the campaign identified by the
CampaignID.
CampaignID.
Derived from: Agent_Real_Time.QueryRuleID
Duration In Current State
The time spent in the current agent state in HH:MM:SS (hours, minutes, seconds)
format.
format.
Derived from: DATEDIFF(seconds, Agent_Real_Time.DateTimeLastStateChange,
getdate())
Routable
Indicates whether the agent is routable with respect to this Media Routing Domain.
Valid options: Y = Yes, the agent is routable. N = No, the agent is not routable.
Valid options: Y = Yes, the agent is routable. N = No, the agent is not routable.
Derived from: Agent_Real_Time.Routable
Last Mode Change
The date and time of the agent’s last mode change.
Derived from: Agent_Real_Time.DateTimeLastModeChange
Tasks In Progress
The number of tasks associated with this Media Routing Domain on which this agent is
currently working.
currently working.
Derived from: Agent_Real_Time.CallsInProgress
Max Tasks
The maximum number of tasks associated with this Media Routing Domain on which
this agent can work simultaneously.
this agent can work simultaneously.
Derived from: Agent_Real_Time.MaxTasks