Cisco Cisco IP Contact Center Release 4.6.2 User Guide

Index

IN-4

Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)

presentation style

2-6, 3-4

previewing templates

1-12, 5-10, 6-4

properties tabs

5-8, 5-16

queue time

C-5

real-time templates

2-6, A-4

refreshing template cache

6-10, C-8

report categories

3-3, 4-3, B-3

reporting database

1-6

Report Painter

1-16, 3-14, 5-8

graphical templates

5-6

Preview window

6-4

tabular templates

5-9

resizing columns

5-18

Retrieval Arguments

2-6, A-5, A-15

adding

3-9

historical and real-time templates

3-9

Retrieve for preview

6-4

RONA TCD

C-5

saved reports

C-2

saving

errors

C-8

templates

3-15, 4-4, 6-7, A-8, A-17

Select Painter

1-15, 3-14, 4-5, 6-3, A-14

Sel Lib button

1-12

Sequel Painter

3-5

set as working library

2-3, 3-3, 4-3, A-14

sharing template library files

1-5, 2-4

sort order

3-8

SQL

complex queries

6-3

creating statement

3-6

divide by zero errors

C-6

editing

4-5, 6-2

graphic and text formats

3-5, 6-3

SQL Data

4-5

SQL Select

3-4, A-4, A-14

srdlist.txt

2-4

start_date argument

3-9

tables

adding

3-7, A-4, A-14

removing

3-7

tabular templates

designing

5-7

Report Painter

5-9

TCD and RCD counts

C-4

template design