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Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 6      Trunk group for IP-IVR reports
Trunk Group for IP IVR Report Templates
All Busy Today
Total number of seconds since midnight that all trunks in the group were busy.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyToday
Aban30
The number of tasks to the trunk group abandoned in queue during the current 
half-hour interval
Derived from: Trunk_Group_Real_Time.CallsAbandonedHalf 
Aban Today
The number of tasks to the trunk group abandoned in queue since midnight.
Derived from: Trunk_Group_Real_Time.CallsAbandonedToday
Tasks In30
The number of inbound tasks received on the trunk group during the current half-hour 
interval.
Derived from: Trunk_Group_Real_Time.CallsInHalf
Tasks In Now
The number of inbound tasks currently in progress on the trunk group.
Derived from: Trunk_Group_Real_Time.CallsInNow
Tasks In Today
The number of inbound tasks received on the trunk group since midnight.
Derived from: Trunk_Group_Real_Time.CallsInToday
Tasks Out30
The number of outbound tasks received on the trunk group during the current 
half-hour interval.
Derived from: Trunk_Group_Real_Time.CallsOutHalf
Tasks Out Now
The number of outbound tasks currently in progress on the trunk group.
Derived from: Trunk_Group_Real_Time.CallsOutNow
Tasks Out Today
The number of outbound tasks received on the trunk group since midnight.
Derived from: Trunk_Group_Real_Time.CallsOutToday
In Service Time30
The time in HH:MM:SS (hours, minutes, seconds) trunks in the group have been in 
service during the current half-hour interval.
Derived from: Trunk_Group_Real_Time.InServiceTimeHalf