Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
IPCC Call Type Historical Reports
3 IPCC CallType Reports
caltyp21: Call Type Half Hour Report
Overview:
Subject
A table of selected call types showing the status of their calls,
gathered in half-hour increments.
gathered in half-hour increments.
Purpose
To show the hour-hour status of call types for the selected time
period.
period.
Applicable
environment
environment
IPCC and/or ICM
Template type
Historical table
Default sort order
By call type and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Call_Type_Half_Hour