Cisco Cisco IP Contact Center Release 4.6.2 User Guide

IPCC Peripheral Skill Group Reports

5      IPCC Skill Group Report Templates

 WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

The totals of each field in the report.

perskg14: IPCC Rolling 5-minute Peripheral Skill Group Status Report

The skill group's media routing domain.

Derived from: Media_Routing_Domain.EnterpriseName

The enterprise name of the skill group and its skill target ID.

Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

The FTE value for the number of agents logged on (or signed on to) the system during 
an interval. 

Logged on is a state in which agents are known to the system, but may or may not be 
ready to receive calls. Signed-on is also called Logged On.

Derived from: Skill_Group_Real_Time.LoggedOnTimeTo5 / 300

Subject

A table of the selected Peripheral Skill Group(s) showing the 
current agent states in full-time equivalent (FTE) counts  and the 
number of tasks queued.

Purpose

To show how many agents could be currently used to handle 
tasks in the selected peripheral skill group(s)

Applicable 
environment

IPCC only

Template type

Real-time table

Default sort order

By media routing domain and then by skill group

Drilldowns available

When selected from the Base Only Skill Group template 
subcategory (that is, used as a base only skill group report), Yes. 
When selected from the Peripheral Skill Group template 
subcategory (that is, used as a peripheral skill group report), No.

Schema database table

Skill_Group_Real_Time
Skill_Group
Media_Routing_Domain