Cisco Cisco IPCC Web Option User Guide
IPCC Call Type Real-Time Reports
3 IPCC CallType Reports
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Avg Router Delay Q Today
The average number of seconds spent in the CallRouter queue for tasks of this type
that were removed from the queue since midnight.
that were removed from the queue since midnight.
Derived from: Call_Type_Real_Time.AvgRouterDelayQToday
Tasks Routed Today
The number of tasks of this type that have been routed since midnight.
Derived from: Call_Type_Real_Time.CallsRoutedToday
Tasks Routed 30
The number of tasks of this type that have been routed during the current half-hour
interval.
interval.
Derived from: Call_Type_Real_Time.CallsRoutedToHalf
Agent Error Count Today
The number of tasks that encountered an error en route to the agent or at the agent
desktop since midnight.
desktop since midnight.
Derived from: Call_Type_Real_Time.AgentErrorCountToday
Agent Error Count 30
The number of tasks that encountered an error en route to the agent or at the agent
desktop during the current half-hour interval.
desktop during the current half-hour interval.
Derived from: Call_Type_Real_Time.AgentErrorCountHalf
Error Count Today
The number of errors for tasks of this type since midnight.
Derived from: Call_Type_Real_Time.ErrorCountToday
Error Count 30
The number of errors for tasks of this type during the current half-hour interval.
Derived from: Call_Type_Real_Time.ErrorCountToHalf
ICR Default Routed Today
The number of tasks of this type for which the ICM software used default routing since
midnight.
midnight.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedToday
ICR Default Routed 30
The number of tasks of this type for which the ICM used default routing during the
current half-hour interval.
current half-hour interval.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedToHalf
Master Script ID
The master script currently scheduled for the call type.
Derived from: Call_Type_Real_Time.MasterScriptID