Cisco Cisco IPCC Web Option User Guide

WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions

IPCC Peripheral Skill Group Reports

5      IPCC Skill Group Report Templates

The skill group's media routing domain.

Derived from: Media_Routing_Domain.EnterpriseName

The skill group's enterprise name and skill target ID

Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

Date (no label)

The date of the selected row's data in MM/DD/YYYY (month, day, year) format.

Derived from: Skill_Group_Half_Hour.DateTime

The total duration in HH:MM:SS (hours, minutes, and seconds) during the period that 
agents were logged into this skill group. 

Derived from: Skill_Group_Half_Hour.LoggedOnTimeToHalf

The percentage of time that agents spent in the Not Ready state in relation to 
LoggedOnTime or interval, whichever is less.

Derived from: Skill_Group_Half_Hour.NotReadyTimeToHalf / 
Skill_Group_Half_Hour.LoggedOnTimeToHalf

The percentage of time that agents have spent in the Not Active or Available state in 
relation to LoggedOnTime or interval, whichever is less. 

Derived from: Skill_Group_Half_Hour.AvailTimeToHalf / 
Skill_Group_Half_Hour.LoggedOnTimeToHalf

The percentage of time that agents spent working on incoming tasks or talking on calls 
in relation to LoggedOnTime or interval, whichever is less.

Derived from: Skill_Group_Half_Hour.TalkTimeToHalf / 
Skill_Group_Half_Hour.LoggedOnTimeToHalf

Drilldowns available

When selected from the Base Only Skill Group template 
subcategory (that is, used as a base only skill group report), Yes. 
When selected from the Peripheral Skill Group template 
subcategory (that is, used as a peripheral skill group report), No.

Schema database 
tables

Media_Routing_Domain
Skill_Group
Skill_Group_Half_Hour