Cisco Cisco E-Mail Manager Unity Integration Option User Guide

IPCC and/or ICM

real-time 
table

A summary of all the 
agents that are configured 
for the selected enterprise 
skill group(s), but 
currently not logged in. 

This report displays the 
same data as the 
perskg29 report, except 
that this report is first 
organized by enterprise 
skill group.

Note: If an agent is a 
member of an enterprise 
skill group, then the agent 
will be considered logged 
into each peripheral skill 
group. Therefore, one 
agent logged into one 
enterprise skill group 
composed of five 
peripheral skill groups will 
show up as 5 agents.

IPCC only

real-time 
table

Real-time status data for 
enterprise skill groups. 

This report displays the 
same data as the 
perskg30 report, except 
that this report is first 
organized by enterprise 
skill group.

Note: If a call is queued 
to an  Enterprise skill 
group, then the call will be 
queued at each peripheral 
skill group that belongs to 
the enterprise skill group. 
 Therefore one call queued 
to an Enterprise skill group 
composed of five 
peripheral skill groups will 
show up as 5 calls.

IPCC only 

historical 
table 

A summary of call 
statistics for each 
enterprise skill group for 
the selected half-hour(s).

This report displays the 
same data as the 
perskg31 report, except 
that this report is first 
organized by enterprise 
skill group.