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Cisco Cisco IPCC Web Option User Guide

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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2      Agent Report Templates
Agent By Team Reports
Data:
Agent Team
The name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent team's primary supervisor. .
Derived from: Person.LastName + ', ' + Person.FirstName
Agent Name
The agent's last name and first name.
Derived from: Person.LastName + ', ' + Person.FirstName
Media
The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent 
worked when doing this task. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.
Derived from: Media_Routing_Domain.EnterpriseName
Log On Duration
The total time in hours, minutes, and seconds (HH:MM:SS format) that the agent was 
logged on during the selected interval.
Derived from: Agent_Half_Hour.LoggedOnTimeToHalf
Available In MRD Time
The time in hours, minutes, seconds (HH:MM:SS) format that the agent was available 
in this media routing domain.
Derived from: Agent_Half_Hour.AvailableInMRDTimeToHalf
Drilldowns available
No
Schema database tables
Agent
 
Agent_Half_Hour
 
Agent_Skill_Group_Half_Hour
 
Agent_Team
 
Agent_Team_Member
 
Person
 
Media_Routing_Domain
 
Skill_Group