Cisco Cisco E-Mail Manager Unity Integration Option Technical References
20
ACD Configuration
20
ULS...UPDATE LAMPS AFTER SIGNOFF.........YES
QLT...QUEUED LAMP THRESHOLD..............1
AQS...AUDIBLE QUEUE STATUS FEATURE.......NO
TAT...TARGET TIME TO ANSWER THRESHOLD....30
MAQ...MIN AVE QUEUE TIME FOR ANNG STEP...5
QSI...IQ SAMPLE INTERVAL.................Not Applicable
NIM...INITIAL ACD GROUP MODE.............ACTIVE
ACN...ANSWER CALLS WHEN NIGHT INVOKED....YES
WRP...PILOT WRAP-UP......................NONE
WRA...AGENT GROUP WRAP-UP................NONE
WRI...WRAP-UP - INBOUND NON-ACD CALLS....NONE
WRO...WRAP-UP - OUTBOUND CALLS...........NONE
PAS...PERMANENT AGENT SIGN-ON............NO
ISM...INITIAL AGENT SIGN-ON MODE.........IDLE
AOF...AGENT SIGN-OFF MODE................TERMINATE AUTO-
ANSWER AND SIGN-OFF
RAH...RETURN TO HOME GROUP ON SIGNOFF....NO
DAS...ALLOW AS AGT DYNAMIC SIGNON TARGET.NO
ADN...AUTO DO NOT DISTURB WHEN "OFFLINE".NO
NRD...AGENT NOT READY ALLOWED............NO
SVF...SUPERVISOR STATION PORT............NONE
PSW...ACD GROUP PASSWORD.................NONE
AWM...ACD WHISPER MESSAGE SOURCE GROUP...NONE
DLS...DIRECTORY LOOKUP SYSTEM............NO
CRS...CALL ROUTE SCHEDULING..............NO
AUN...AGENT UNAVAILABLE .................NOT ALLOWED
AWR...AGENT WORK ALLOWED.................NO
WTV...TIME ALLOWED FOR AGENT WORK........NO
UTV...TIME ALLOWED FOR AGENT UNAVAILABLE.NO
NRT...MAX TIMES WRAP/WORK BUTTON ALLOWED.UNLIMITED
MOD...AGENTS INCOMING CALLS DISPLAY......CURRENT PILOT
FNR...CALL FWD NO ANSWER TIME (seconds)..0
DST...DESTINATION ID ON EXIT.............CURRENT PILOT
OBL...ORIGINATOR BILLING.................NO
HNP...HOME NNP NUMBER ...................NONE
CWE...CALL WAITING TERMINATION...........NO
SAT...SHORT ABANDON TIME (seconds).......NONE
NCG...NIGHT CALL GUIDE...................NONE
CG1...CALL GUIDE 1.......................200
** AGENT ID ASSIGNMENT
QLT...QUEUED LAMP THRESHOLD..............1
AQS...AUDIBLE QUEUE STATUS FEATURE.......NO
TAT...TARGET TIME TO ANSWER THRESHOLD....30
MAQ...MIN AVE QUEUE TIME FOR ANNG STEP...5
QSI...IQ SAMPLE INTERVAL.................Not Applicable
NIM...INITIAL ACD GROUP MODE.............ACTIVE
ACN...ANSWER CALLS WHEN NIGHT INVOKED....YES
WRP...PILOT WRAP-UP......................NONE
WRA...AGENT GROUP WRAP-UP................NONE
WRI...WRAP-UP - INBOUND NON-ACD CALLS....NONE
WRO...WRAP-UP - OUTBOUND CALLS...........NONE
PAS...PERMANENT AGENT SIGN-ON............NO
ISM...INITIAL AGENT SIGN-ON MODE.........IDLE
AOF...AGENT SIGN-OFF MODE................TERMINATE AUTO-
ANSWER AND SIGN-OFF
RAH...RETURN TO HOME GROUP ON SIGNOFF....NO
DAS...ALLOW AS AGT DYNAMIC SIGNON TARGET.NO
ADN...AUTO DO NOT DISTURB WHEN "OFFLINE".NO
NRD...AGENT NOT READY ALLOWED............NO
SVF...SUPERVISOR STATION PORT............NONE
PSW...ACD GROUP PASSWORD.................NONE
AWM...ACD WHISPER MESSAGE SOURCE GROUP...NONE
DLS...DIRECTORY LOOKUP SYSTEM............NO
CRS...CALL ROUTE SCHEDULING..............NO
AUN...AGENT UNAVAILABLE .................NOT ALLOWED
AWR...AGENT WORK ALLOWED.................NO
WTV...TIME ALLOWED FOR AGENT WORK........NO
UTV...TIME ALLOWED FOR AGENT UNAVAILABLE.NO
NRT...MAX TIMES WRAP/WORK BUTTON ALLOWED.UNLIMITED
MOD...AGENTS INCOMING CALLS DISPLAY......CURRENT PILOT
FNR...CALL FWD NO ANSWER TIME (seconds)..0
DST...DESTINATION ID ON EXIT.............CURRENT PILOT
OBL...ORIGINATOR BILLING.................NO
HNP...HOME NNP NUMBER ...................NONE
CWE...CALL WAITING TERMINATION...........NO
SAT...SHORT ABANDON TIME (seconds).......NONE
NCG...NIGHT CALL GUIDE...................NONE
CG1...CALL GUIDE 1.......................200
** AGENT ID ASSIGNMENT