Cisco Cisco E-Mail Manager Unity Integration Option Technical References
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ACD Configuration
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The Settings tab is shown in Figure 5.
Figure 5: Settings Tab
The Message Format tab is shown in Figure 6.
Figure 6: Message Format Tab
On the Message Format tab of the Aspect device interlink window, do not check
either Send a Disconnect Notice or Send a Transfer Notice. If checked,
duplicate messages are sent to the Event.
either Send a Disconnect Notice or Send a Transfer Notice. If checked,
duplicate messages are sent to the Event.
Set the field separator to a comma (not a slash). The comma is the only message
field separator that the Aspect CMI Server recognizes. If you configure this
setting incorrectly, the CMI Server does not forward messages from the ACD to
the PIM.
field separator that the Aspect CMI Server recognizes. If you configure this
setting incorrectly, the CMI Server does not forward messages from the ACD to
the PIM.