Cisco Cisco IPCC Web Option Technical References
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1. Overview
The NEC Peripheral Gateway (PG) monitors Agent and call activity, and
allows CTI Agent control as well as call control on the NEC ACD through
the OAI/Infolink Interface.
allows CTI Agent control as well as call control on the NEC ACD through
the OAI/Infolink Interface.
The NEC PG can be run either in simplex or duplex configurations. In a
duplex configuration, only one side of the PG maintains the OAI/Infolink
connections at any given time, the other side remains idle.
duplex configuration, only one side of the PG maintains the OAI/Infolink
connections at any given time, the other side remains idle.
See the section on NEC OAI/Infolink Interface, for more information.
This chapter covers the type of hardware and software interface that the
NEC NEAX ACD requires, its limitations, as well the enhancements that
have been incorporated.
NEC NEAX ACD requires, its limitations, as well the enhancements that
have been incorporated.