Cisco Cisco IP Contact Center Release 4.6.2 Technical References
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ACD Configuration
(port 2) of the PDI III card to which it is attempting to connect. The
connection port address is calculated by multiplying the card-relative port
number of the SDP configured for this feature by 2 and adding 3100 to it.
connection port address is calculated by multiplying the card-relative port
number of the SDP configured for this feature by 2 and adding 3100 to it.
For example, if SDP A-08-16-23 is configured with a TLLAN device type,
the port address to which to connect is ((23*2) + 3100) = 3146. A session
can be terminated by either the PG or Spectrum simply by closing the
socket that is being used to communicate. The Spectrum will only do this
if SDP or the PDI III card is taken out of service.
the port address to which to connect is ((23*2) + 3100) = 3146. A session
can be terminated by either the PG or Spectrum simply by closing the
socket that is being used to communicate. The Spectrum will only do this
if SDP or the PDI III card is taken out of service.
Ethernet LAN
Spectrum ACD
PG
Transaction
Link
Figure 3: Transaction Link Diagram using TCP over Ethernet
LAN
2.2. Supervisor CRT Link
Configuring a Spectrum Supervisor CRT port involves provisioning a port
on the Spectrum as well as establishing a physical connection to the
Spectrum PG via a cable. A twenty-five foot cable and asynchronous null-
modem adapter will be supplied by Cisco to establish this physical
connection. If the Duplex PG configuration has been purchased, two ports
must be provisioned and Cisco will supply two sets of cables and
connectors. In addition, a user account must be created for use by the
Cisco PG which is capable of performing the following commands:
on the Spectrum as well as establishing a physical connection to the
Spectrum PG via a cable. A twenty-five foot cable and asynchronous null-
modem adapter will be supplied by Cisco to establish this physical
connection. If the Duplex PG configuration has been purchased, two ports
must be provisioned and Cisco will supply two sets of cables and
connectors. In addition, a user account must be created for use by the
Cisco PG which is capable of performing the following commands:
ACT-
USER, CANC-USER, RTRV-SECU-USER, ABT-CMD, RTRV-STAFF
, and
RTRV-HDR
.
2.2.1. Port Provisioning
This section describes the requirements for interfacing the Supervisor CRT
Link with the Spectrum PG. The Spectrum PG must be assigned a port on
either a PDI I or PDI II card. The port must be configured as a CRT port.
The port characteristics should be as follows:
Link with the Spectrum PG. The Spectrum PG must be assigned a port on
either a PDI I or PDI II card. The port must be configured as a CRT port.
The port characteristics should be as follows:
Table 2: Supervisor CRT Port Characteristics
Port Characteristics
Value
Device Type
ADDS4000
Baud Rate
4800 or 9600
Parity
None
Number of Bits
8