Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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Cisco ICM Software Custom Screen Builder Guide
Chapter 3 Creating a New Report Template
Step 5: Design the Template Layout
To change a column’s display format:
1.
In the Header row, click the column’s header to select it.
2.
From the Edit menu, choose Select > Select Below to select all rows in the column.
3.
From the Format menu, select a format for the column (e.g., Percent).
Note
You can also set the display format for a column by selecting it and then clicking
the Format tab in the Properties window.
the Format tab in the Properties window.
How to Adjust Row Height and Column Width
InfoMaker does not automatically size grid cells to display all header and detail text.
In most cases, some manual resizing is required.
In most cases, some manual resizing is required.
To adjust the height and width of template rows and columns:
1.
To adjust width, in the Design window, click and drag column rules to their desired
width.
width.
2.
To adjust the height of the header row, in the Design window, click and drag the
Header Bar.
Header Bar.
3.
To adjust column width, in the Design window, click and drag the Detail Bar.
How to Add a Data Summary Row
You may want to add a row that will summarize (e.g., give a total or average of) the
values in some of the template’s data columns.
values in some of the template’s data columns.
To add a data summary row:
1.
In the Design window, click and drag the Summary bar to create room for a new
blank row.
blank row.
2.
In the Header Box, click the header of the first column for which you want to create
a summary.
a summary.
3.
From the Edit menu, choose Select > Select Below to highlight all the cells in the
column.
column.
4.
From the Insert menu, choose Control > followed by the desired summary type
(i.e., Average, Count, or Sum). A summary field for the column is added to the new
row displaying the filed’s syntax.
(i.e., Average, Count, or Sum). A summary field for the column is added to the new
row displaying the filed’s syntax.
5.
Repeat steps 1-4 to add additional summary fields, as desired.
Note
Some summary fields may require more complex calculations than can be
described in this guide. Examples of more complex calculations can be found
in some of the ICM WebView standard templates.
described in this guide. Examples of more complex calculations can be found
in some of the ICM WebView standard templates.