Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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Cisco ICM Software Custom Screen Builder Guide
Chapter 3 Creating a New Report Template
Step 7: Save the Template
–
Because the template name will display in WebView, it’s a good idea to choose
an intuitive name that describes some of the template’s basic attributes (e.g.,
category, content, and presentation type).
an intuitive name that describes some of the template’s basic attributes (e.g.,
category, content, and presentation type).
–
Avoid choosing a name that could be overwritten by subsequent installations of
ICM which include additional standard templates. A simple work around to this
is to affix the word "custom" to the end of the name; for example:
persvc_calls_offered_day_graph_custom
ICM which include additional standard templates. A simple work around to this
is to affix the word "custom" to the end of the name; for example:
persvc_calls_offered_day_graph_custom
.
3.
In the Comments field, enter a brief description of the template. This description
will display below the template name when it is listed in WebView.
will display below the template name when it is listed in WebView.
4.
Click OK.
Note
Once you save your template, it can be deployed (made visible) in WebView. For
instructions on deploying templates, see
instructions on deploying templates, see
That chapter also describes methods for "hiding" incomplete or
untested templates from WebView.