Cisco Cisco IP Contact Center Release 4.6.2 Technical References
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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 3 Field Values
ICR_Locks Fields
ICR_Locks Fields
The LockType field indicates a kind of lock.
Label Fields
The LabelType field indicates the type of the routing label.
Note
Not all label types are valid for all routing client types.
Table 3-8
ICR_Locks.LockType Values
Value
Meaning
0
Master lock (applies to configuration data and scripts)
1
Configuration lock (no longer used)
2
Script lock (applies to a individual script)
3
Application Gateway lock (no longer used)
Table 3-9
Label.LabelType Values
Value
Meaning
0
Normal
1
DNIS Override (the ICM software returns the specific DNIS
value to be used with the label)
value to be used with the label)
2
Busy (instructs the routing client to play a busy signal to
caller)
caller)
3
Ring (instructs the routing client to play an unanswered ring
to caller)
to caller)
4
Post-Query (instructs the routing client to re-enter its call
processing plan at a specific point)
processing plan at a specific point)
5
Resource (used internally for special routing client
resources, such as a network VRU)
resources, such as a network VRU)